Terms and Conditions

General Information

This site is the property of:

Communaute Bouddhique Zen “Village des Pruniers”
Lieu dit Meyrac
47120 Loubès-Bernac, France

CBZ Village des Pruniers is a non-profit (Association Loi 1901) registered under W472000916 in the National Directory of Associations (Répertoire National des Associations).
This website is hosted by WP Engine, Inc., 504 Lavaca, Suite 1000, Austin, TX 78701, USA.

Registering for retreats

Your Retreat Contract
When a request to book is made, the ‘lead name’ on the booking request guarantees that he or
she has the authority to accept and does accept on behalf of the party the terms of these booking
conditions. When we receive your booking, we will send you instructions for payment. After all
appropriate payments have been made, we will send you an email confirming receipt of the
payment and a binding agreement will come into existence between you and us.

This contract is governed by the law of France, and the jurisdiction of the French Courts.
It is important to check the email confirmation when you get it, or if booking late at the time of
booking, that all the details are exactly as you requested. In the event of any discrepancy, please
contact us immediately as it may not be possible to make changes later.

Prices and website accuracy
The information and prices shown on the Website may have changed by the time you come to
book your arrangements. Although we make every effort to ensure the accuracy of the Website
information and prices at the time of loading, regrettably errors do occasionally occur. You must
therefore ensure you check the price and all other details of your chosen arrangements with us at
the time of booking.

Passports, Visas and Health
Documents It is your responsibility to ensure that you are in possession of all necessary travel and
health documents before departure. We regret we cannot accept liability if you are refused entry
onto any transport or into any country due to failure on your part to carry contact documentation. If
failure to have any necessary travel or other documents results in fines, surcharges or other
financial penalty being imposed on us, you will be responsible for reimbursing us accordingly.

Insurance
It is your responsibility to ensure that you obtain the relevant insurance cover once the your
booking has been confirmed by us. We consider adequate travel insurance to be essential. Please
read your policy and take it with you on the Retreat. It is your responsibility to ensure that the
insurance cover you purchase is suitable and adequate for your particular needs.

Paying for your Retreat
Your place is not confirmed until full payment has been made.

If we do not receive this balance in full and on time, we reserve the right to treat your booking as
cancelled by you in which case the cancellation charges may become payable.
If you Cancel your Retreat You, or any member of your party, may cancel your Retreat at any time.
Written notification by email to office of the Hamlet for which you registered from the ‘lead name’ on
the booking must be received. We regret we cannot pay any expenses, costs or losses incurred by
you as a result of any change or cancellation if you cancel the Retreat.

The following Retreat cancellation charges apply:

  • Cancellation 3 weeks before the first day day of the Retreat – a cancellation fee of €50.00 will be charged.
  • Cancellation less than 3 weeks before the first day day of the Retreat– 50% of the full fee will be retained by us.
  • Cancellation upon or after the first day day of the Retreat– 100% of the full fee will be retained by us.

Please note, if only some members of your party cancel, in addition to incurring the applicable
cancellation charges, we will recalculate the Retreat cost for the remaining people in your party.

Making a donation

Depending on the country of residence of the person wishing to make a donation (‘Donor’),
donations will be possible through credit card (Visa, MasterCard, etc.) or via an online payment
methods (Paypal etc.). Local charges may apply for the donation payment. For further details in
this regard, please contact your bank.

Credit card details will not be transferred to CBZ Village des Pruniers, but only (i) to the credit card
company directly or (ii) to the mandated payment service provider (Ingenico Group – S.A.) in
charge of processing the payment with the respective credit card company.

Upon receipt of the payment, the Donor will receive via e-mail a confirmation of his/her donation,
containing the details of CBZ Village des Pruniers, name and address of Donor, as well as date,
amount and currency of the donation (as required to qualify for tax-deductibility in certain
jurisdictions).

Payments

Unless under special conditions visitors shall pay their reservation or donation online.
They shall use a credit card (Visa, MasterCard, etc.) or online payment method (Paypal, iDEAL,
etc.), indicating the following information in the area provided for this purpose (secure entry by SSL
encryption): the card number without spaces, its expiration date and the card security code, in
order to make the payment via the Ingenico ePayments platform.
CBZ Village des Pruniers has chosen Ingenico ePayments (Payment Service Provider) to secure
card payments made online. The validity of the customer’s payment card is verified by Ingenico
ePayments.

Payment cards may be refused for a number of reasons: stolen or blocked card, credit limit
reached, incorrect details entered. In the event of a problem, the customer should contact their
bank first and then contact Plum Village to confirm the reservation and payment method.

Data Collection and Protection

Personal data that you provide to us e.g. when placing a reservation or a donation (e.g. your name
and your contact details) are processed only in order to process your registration or donation, to
communicate with you about your registration or donation, for internal analysis and to inform you
about future retreats and fundraisers. If you do not wish to receive such approaches in future,
please inform us by clicking the provided unsubscribe link in each e-mail or by mailing to
om@plumvillage.org.

To the extent needed, for the processing of payments we disclose your payment details to the
bank responsible for handling payments. Thereby the data is transmitted in encrypted form using a
128-bit Secure Sockets Layer Software (SSL) connection.

We assure you that we will not otherwise disclose your personal data to any third parties, unless
we are obliged to do so by law or you have given your express consent to this. Inasmuch as we
use the services of third parties for the performance and handling of processing tasks, the
regulations of French Act No 78-17 on Information Technology, Data Files and Civil Liberties dated
6 January 1978 (DPA) shall be complied with.

Applicable law and competent jurisdiction

It is explicitly stated that these Conditions are governed by French law. Any dispute that would
arise during the execution of this contract will be submitted to the competent courts of Bordeaux.

You already are what you want to become.

— Thich Nhat Hanh

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